Question 1

Can you handle wasp or hornet nests at height?

Accepted Answer

Yes. Our technicians operate with telescopic pole and full PPE up to 20 metres high. Mature trees, Belle Époque cornices, roof soffits and tall trees in villa gardens present no operational obstacle. Every height intervention is priced in the quotation according to configuration (pole only, harness, or MEWP where required), with the same commitment to discretion and reporting.

Question 2

Are your mosquito traps safe for children and pets?

Accepted Answer

Yes. We deploy new-generation traps that are highly effective and 100% chemical-free — safe for children, pets and gardens. These devices target adult mosquitoes specifically (tiger mosquito and common mosquito) without exposing local biodiversity (bees, hedgehogs, geckos). They integrate into co-ownerships with green spaces, family villas or hotels with terraces, alongside a larval breeding-site audit.

Question 3

Do you offer emergency interventions?

Accepted Answer

Yes. For emergencies (hornets, acute bed-bug infestations, cockroaches in professional kitchens), we commit to responding by phone or message quickly. A technician is then dispatched as quickly as possible based on the urgency and your location.

Question 4

Are your treatments safe for children and pets?

Accepted Answer

Our protocols are designed to minimize any risk. We use regulatory-compliant biocides applied as gel or targeted injection, and we always specify return-to-occupancy delays. On request, we offer 100% biological alternatives (steam, diatomaceous earth, Bt).

Question 5

Are you Certibiocide-certified?

Accepted Answer

Yes. All our technicians hold the Certibiocide certification, mandatory and renewed every 5 years, in accordance with French and Monegasque regulations.

Question 6

What is your intervention area?

Accepted Answer

The Principality of Monaco as absolute priority, the bordering communes (Cap-d'Ail, Beausoleil, La Turbie, Èze, Beaulieu-sur-Mer, Roquebrune-Cap-Martin) and the entire Alpes-Maritimes department for annual contracts and one-off requests.

Question 7

Do you offer annual contracts?

Accepted Answer

Yes, we offer quarterly, semi-annual or annual monitoring contracts, particularly suited to hotels, restaurants, condominiums and yachts. Systematic digital reporting.

Question 8

How does a quote request work?

Accepted Answer

You fill in our online form (4 steps, 3 minutes). You receive immediate confirmation. as soon as possible, one of our experts contacts you to qualify your need and schedule a free on-site audit if necessary.

Question 9

Do you work with yachts in port?

Accepted Answer

Yes, this is one of our specialties. We intervene with full discretion (systematic NDA) dockside in Riviera ports, primarily at Monaco's Port Hercule: cabin disinsection, technical-area rodent control, post-cruise disinfection.

Question 10

Do you display prices online?

Accepted Answer

No. Each intervention is unique: surface area, species, infestation level, site constraints (hotel rating, pets, children, accessibility). We provide a free personalised quote after audit.

Question 11

When should tiger mosquitoes be treated?

Accepted Answer

From April onwards on the Riviera, before the breeding season. The best intervention is upstream elimination of breeding sites. Adulticide misting is only used as a last resort, on confirmed resting areas, at times that respect pollinators.

Question 12

Asian hornet nest destruction in April vs July — what's the difference?

Accepted Answer

Huge. A primary nest in April is the size of an orange, defended by a single foundress: quick and inexpensive intervention. A secondary nest in July houses several thousand individuals, often high in trees or roof structures: full PPE intervention with telescopic pole, ten times more expensive. The ecological benefit also differs: a nest destroyed in April spares tens of thousands of bees over the summer.

Question 13

Are your protocols HACCP-compatible?

Accepted Answer

Yes, for our partners in food service, hospitality, catering and collective kitchens, we align our intervention protocols with your sanitary control plan: compatible products, visit frequencies, documented traceability, off-service interventions. If you are not subject to HACCP (private residence, office, condominium), our standard protocols apply without HACCP-related surcharge.

Question 14

How do you ensure confidentiality?

Accepted Answer

Unmarked vehicles, technicians in civilian attire, NDA available and signed upstream of the contract for sensitive clients, encrypted digital reports accessible only to the referents you designate. Our high-end hospitality and private clientele expect this level of discretion: we have built it into every procedure.

Question 15

What is your timeline for an on-site audit?

Accepted Answer

For a standard request, we visit on-site as soon as possible in Monaco and surrounding areas. For emergencies (hornets near a restaurant terrace, suspected bed bugs in an operating hotel, acute cockroach infestation in a kitchen), we call back quickly and schedule intervention as soon as possible.

Question 16

Do you work on weekends and public holidays?

Accepted Answer

Yes. For 360° contracts and clients under master agreement, we operate 7 days a week without excessive surcharge (typically +15 to +25% on weekends and holidays). For critical emergencies (event in progress, same-day reception), emergency pricing applies.

Question 17

Can you operate outside of business hours?

Accepted Answer

Absolutely. Discretion is a hallmark for our high-end clientele. We regularly intervene outside of business hours: night-time (palaces, restaurants, events), weekly closing (boutiques), off-season (seasonal residences). Our vehicles are unmarked and our technicians wear plain civilian attire.

Question 18

Do you sign a non-disclosure agreement (NDA)?

Accepted Answer

Yes, systematically for sensitive clients: palaces, private yachts, ultra-premium properties. Our standard NDA is available before quote signature. We can also sign your specific NDA if you have one.

Question 19

What is the guarantee on your interventions?

Accepted Answer

The guarantee varies by service: curative rodent control = 30 days, bed bug treatment = 30 days after D+14, cockroach/ant control = 90 days, pigeon-proofing (equipment) = 5 to 10 years, wood treatment = 10 years (decennial guarantee), roof cleaning + water-repellent = 36 months.

Question 20

What legal documents and certificates do you provide after intervention?

Accepted Answer

After each intervention, you automatically receive in your client area: (1) a signed digital report with before/after photos, (2) a treatment certificate defensible before audits, safety commissions and insurance, (3) an update to the applied biocide register, (4) if applicable, safety data sheets (SDS) of products used.

Question 21

Do you work with international hotel chains and palaces?

Accepted Answer

Yes. Our protocols are compatible with the quality standards of international luxury hospitality. Documentation is available in French, English, Italian, German and Russian.

Question 22

Can you operate on a charter yacht in Monaco, Antibes, Saint-Tropez?

Accepted Answer

Yes. Yachting is our ultra-premium specialty. We work dockside in every Riviera marina with documentation in English and systematic NDA. See our dedicated page /yachting.

Question 23

Is the capricornes diagnosis before sale mandatory in Monaco?

Accepted Answer

Capricornes diagnosis is mandatory before sale in zones officially declared by prefectoral order. The Alpes-Maritimes have been concerned since 2003. In Monaco, the recommended practice is to provide a xylophage diagnosis before signing, particularly for old properties.

Question 24

Are your products dangerous during pregnancy?

Accepted Answer

We pay particular attention to pregnant women, young children and immunocompromised people. On request, we offer 100% mechanical and biological protocols (dry steam, diatomaceous earth, pheromone traps, biological Bt, Bti for mosquitoes) without any chemical biocide.

Question 25

What should I do if I see an Asian hornet nest at home?

Accepted Answer

First rule: do not approach within 5 metres and do not try to destroy it yourself. The Asian hornet defends its nest aggressively. Photograph it from a distance, note the precise location and contact us. In April, a primary nest costs 10 times less to destroy than in July.

Question 26

What are your intervention areas?

Accepted Answer

We work throughout the Principality of Monaco, surrounding French communes (Cap-d'Ail, Beausoleil, La Turbie, Roquebrune-Cap-Martin), and the entire French Riviera. For ski resorts in the hinterland, intervention on study.

Question 27

How is a 360° contract billed?

Accepted Answer

360° contracts are billed quarterly or annually, as you prefer. Annual offers a discount (-8 to -12% depending on scope). All our invoices comply with Monegasque and French accounting requirements.

Question 28

Do you accept payment in instalments?

Accepted Answer

For one-off interventions over certain thresholds, we offer free 3-instalment payment by SEPA direct debit. For major projects, a personalised schedule can be agreed upon.

Question 29

How do I start? What's the first step?

Accepted Answer

The first step is always a free on-site audit. Contact us via the quote form, by email at contact@monacopestsolutions.mc or by phone at +377 37 70 70 02. We schedule as soon as possible, the audit takes 30 to 90 minutes depending on the property, and we send a detailed quote after the visit. No commitment, no sales pressure.

Question 30

How much does an MPS intervention in Monaco cost?

Accepted Answer

Our rates are set as a package based on intervention type (rodent, insect, disinfection, bird control), surface, frequency and urgency level. Transparent quote delivered within 24h after a first phone exchange — we don't publish a pricing grid as every situation differs. Our typical client sees pricing 15-30% below major national chains for equivalent quality.

Question 31

Do you operate on weekends and at night in Monaco?

Accepted Answer

Yes. Our 24/7 on-call covers Monaco and Alpes-Maritimes every day, including weekends and nights. It's reserved for immediate-risk situations: active wasp nest near a passageway, rat invasion in a kitchen, cockroaches visible in a restaurant dining room before service, bed bugs reported by a hotel guest. Call +377 37 70 70 02 — a Certibiocide technician is mobilised within 60-120 minutes depending on availability.

Question 32

What is the Certibiocide certification mandatory from 1 January 2026?

Accepted Answer

Certibiocide is the French mandatory certification for any professional using biocides for professional use (rodent, insect, disinfection). Since 1 January 2026, no provider can legally apply a biocide in France without holding this up-to-date certification. MPS holds certification No. 121134 valid until 2031. Always ask for the Certibiocide number from any provider before signing — a quote without a number is a red flag.

Question 33

Do you use products safe for children and pets?

Accepted Answer

Yes, systematically in areas where children and pets circulate. Our rodenticides are exclusively in secured bait stations opened by key. Our insecticides are applied as gel baits (cockroaches, ants) placed out of reach, or as residual spray in inaccessible areas (ducts, false ceilings, exteriors). 100% biocide-free alternative available on request (mechanical trapping, biological Bti larvicide for mosquitoes, mechanical bird deterrent devices).

Question 34

How long to eradicate an infestation in Monaco?

Accepted Answer

Depends on the pest and infestation degree. Cockroaches: 3-6 weeks with 2-3 visits. Rats: 7-21 days for isolated case, 4-8 weeks for advanced infestation. Bed bugs: 2-4 weeks with 2 heat/steam or insecticide treatments. Ants: 1-2 weeks with gel baits. Wasp/hornet nest: 24-48h for destruction, nest removal 48-72h later. Mosquitoes: seasonal treatment 4-6 weeks per application (May-October).

Question 35

Do you provide a bed-bug detection dog?

Accepted Answer

Yes, MPS organises within 24-48h an intervention with a handler + specially trained detection dog pair (staffordshire or labrador trained by a certified handler). The dog detects live bed bugs with 95% reliability, including those hidden in walls or bed frames. Ideal for palace audit, yacht cabin or villa before receiving new tenants. Written certificate provided. Premium service priced per session.

Question 36

What professional sectors do you serve in Monaco?

Accepted Answer

Our priority sectors are: 4-5★ palace hospitality (HACCP, discretion, annual contracts), restaurants (surprise audits, monthly monitoring), yachting (discreet NDA protocol, territorial waters products), condominiums (via syndics — common areas), banks and private banking (secure access, off-hours, compliance), private villas Cap-Ferrat/Monaco (interventions coordinated with butlers/house staff), corporate offices, schools and day-cares (specific school HACCP protocol). Annual contracts or one-off interventions depending on need.

Question 37

Can I request a quote online or do I need to call?

Accepted Answer

Both work: either call +377 37 70 70 02 (5-minute direct exchange describing the situation, on-site audit appointment scheduled), or fill our detailed online quote form on [/devis-gratuit](/devis-gratuit) — a technician calls you back within 24h. For real emergencies (active nest, ongoing invasion), phone call is faster. For calm prospecting (annual audit, renewable contract), the form is enough.

Frequently asked questions

A question, an infestation, a preventive audit?